FAQ

A: Most orders are shipped within 24 hours. Delivery typically takes 2-5 business days, depending on your location. We primarily use AUSPOST and offer express delivery whenever possible.

A: Yes, all pricing for orders within Australia includes free shipping, with no hidden fees.

A: Yes, local pickup is available from our Brisbane warehouse by appointment. We are also preparing additional warehouses in other major cities in the near future.

A: Once your order is shipped, you will receive a tracking number via email or SMS.

A: Yes, we can arrange delivery to New Zealand and other regions. However, international shipping costs are the customer’s responsibility. Please contact us at sales@abrasivestocks.com.au for a shipping quote.

A: Yes, free samples are available on selected products. Please contact our sales team to request a sample.

A: Yes, our abrasives are widely used in metal fabrication, woodworking, and automotive repair.

A: Yes, we support custom specifications and OEM packaging for bulk orders.

A: Yes, we stock a range of electroplated diamond abrasives and our patented 2-Second Air Die Grinder.

A: Our sales team can recommend products based on your application, material, and machine type.

A: We offer a simple return and exchange policy if products are unused and in original condition.

A: Please contact us within 14 days of receiving your order. We will provide return or exchange instructions.

A: Yes, tools such as our 2-Second Air Grinder are covered by a one-year warranty. Standard abrasive products are of stable quality and performance and generally do not require a warranty. If an issue arises, we will promptly replace the product to save you time.

A: Please contact us immediately with photos. We will arrange a replacement or refund.

A: We accept credit cards, PayPal, bank transfers, and transaction accounts. Credit terms are available for established corporate and distributor customers.

A: Yes, all invoices include our ABN and GST information.

A: Yes, approved business customers may apply for a trade account with agreed credit terms.

A: Yes, we offer special pricing for bulk purchases and distributor partners.

A: Please contact us with your company details. We welcome partnerships with professional distributors.

A: Yes, exclusive distribution opportunities are available to qualified partners.

A: We offer free samples, marketing support, and local inventory to assist our distributors.

A: Yes, we collaborate with OEM partners and support joint product development.

A: Abrasivestocks Pty Ltd is based in Brisbane, Australia, with many years of industry experience.

A: Our founder has over 21 years of experience and has served thousands of customers worldwide.

A: We provide free samples, free shipping, technical support, and a customer points system.

A: Yes, we have exhibited at major events including ATGE in Australia and FABTECH in the USA.

A: Cutting discs are for precise cutting, grinding discs are for heavy material removal, and flap discs are for blending and finishing.

A: Garnet abrasives are economical and used in sandblasting and waterjet cutting. Diamond abrasives are ideal for hard materials and long life. Sandpaper is versatile for general applications.

A: Always wear safety glasses, gloves, hearing protection, and a dust mask when working with abrasives.

A: Yes, our abrasive discs meet relevant Australian and international safety standards. For example, our Air Sander is CE certified.

A: Store in a cool, dry place away from direct sunlight and moisture.

A: Yes, we supply sandpaper, sanding belts, and abrasive wheels specifically designed for wood finishing applications.

A: Yes, our product range includes abrasives for body repair, surface preparation, and automotive painting.

A: Yes, we stock garnet sand and other blasting media. However, for annual purchases below 1,000 metric tons, please contact our distributor as direct supply is not available.

A: Yes, our grinding wheels and tools are compatible with standard grinders and sanders commonly used in Australia.

A: The lifespan varies depending on application and material, but our grinding wheels are engineered to maximize durability.

A: Yes, electroplated diamond tools typically last significantly longer than conventional abrasives.

A: Yes, all abrasives undergo rigorous testing for consistency, bond strength, and durability.

A: We prioritize quality and safety, avoiding low-cost products that compromise performance. We encourage reviewing customer feedback and product reviews for reference.

A: Yes, we provide custom abrasives tailored to specific requirements.

A: Yes, bulk packaging options are available for professional use.

A: Yes, we offer OEM and private label packaging services.

A: We do not enforce a strict MOQ. We are committed to supporting our valued customers and partners.

A: Yes, we plan to conduct training activities on our grinding products, both online and offline, for distributors and bulk customers.