Shipping & Return

Shipping Policy – Abrasivestocks Australia

At Abrasivestocks (abrasivestocks.com.au), we offer free standard shipping on eligible Australian orders over A$150, based on the discounted order subtotal. Shipping charges for other orders are shown at checkout. We supply abrasive products to professionals in metalworking, woodworking, automotive, and other industries across Australia.

1. Free Shipping on Orders Over A$150

Free standard shipping is available within Australia for eligible orders over A$150 after discounts. Products with a fixed shipping charge are excluded from this offer; the applicable shipping charges are shown at checkout.

Examples of eligible products: cutting discs, flap discs, linishing belts, diamond sanding blocks, and air tools.

2. Local Delivery from Brisbane Warehouse

Local delivery is available for customers within 50km of our Brisbane warehouse through our in-house logistics or local courier partners. The free shipping threshold and eligibility conditions above also apply to local delivery. Please contact us to discuss urgent delivery requirements.

In other cities, you may either pick up your products from our local warehouses or have them shipped directly to you. If certain products are available through our local distributors, you may choose to collect from them directly. As previously announced, we are proud to support and empower our distributor network.

3. Shipping Carrier

Our primary shipping partner is Australia Post (AusPost). All parcels are fully trackable and shipped according to AusPost’s national delivery schedules.

4. Order Processing Time

We process and dispatch all in-stock orders within 24 business hours (excluding weekends and public holidays). Once your order is shipped, you will receive tracking information via email or SMS.

5. Estimated Delivery Times

Metro areas: 2–5 business days
Regional and remote areas: 5–10 business days

Please note: Delivery times may vary depending on location, seasonal demand, weather, or courier network capacity. We work closely with AusPost to ensure your abrasive tools and equipment arrive as promptly as possible.

6. Delivery Issues & Support

If your order is delayed, damaged, or lost in transit, please contact our customer support team immediately at sales@abrasivestocks.com.au. We are committed to resolving your issue quickly and professionally.

7. Supporting the Australian Manufacturing Community

As a local supplier of professional-grade abrasive products, Abrasivestocks Australia is dedicated to serving the Australian woodworking, metalworking, auto care, stainless steel, and aluminum industries, as well as the broader manufacturing, repair, and construction sectors—with high-quality inventory, free shipping on eligible orders over A$150, and honest, dependable service.

We want you to shop with confidence! If you haven’t used our product, or if you have experienced any issues with its quality or our service, you can return it within 30 days of purchase. The buyer is responsible for the return shipping cost. Once we receive and inspect the returned item, your refund will be processed within 2 business days.