Helping Us Make Abrasivestocks Better

Recently, a customer named Ben contacted me while shopping on our website. He was looking at a pipe polishing kit and noticed that GST was being added in the cart, while the product page had shown the price excluding GST.

His point was straightforward: the price should be clearer before a customer reaches the cart.

He was right. We needed to improve how we displayed our prices.

After reviewing his feedback, we updated the price display across our website. Customers can now see both the GST-inclusive and GST-exclusive prices, clearly labelled, making it easier to understand the cost before placing an order.

For business customers comparing purchasing costs, the price excluding GST is useful. For customers wanting to know what they will pay for a product, the GST-inclusive price should be easy to find. Showing both helps us serve both groups more clearly.

Thank you, Ben, for taking the time to raise this with me. Your feedback led to a practical improvement for everyone who shops with us.

Good Feedback Helps Us Grow

Running Abrasivestocks in Australia has given me many reasons to be grateful to our customers.

An order supports our business. A customer who takes the time to explain what could work better helps us improve it.

We know that giving feedback takes effort. When something is confusing, it can be easier to leave a website and shop somewhere else. Ben chose to contact me and explain the problem. I appreciate that.

I have spent more than 24 years in the abrasives and tools industry, but there is always more to learn about making the purchasing experience easier. Knowing our products is one part of the job. Helping customers find, compare and buy them with confidence is another.

There Are More Thank-You Stories to Tell

Ben’s feedback is one story among many.

There are many customers across Australia whom I would like to thank—for choosing us, coming back to us, sharing their experience and giving us opportunities to improve. I hope to share more of those stories over time.

For now, I want to start with this one.

If something on our website is unclear, or you have a suggestion about our products or service, please let us know. I cannot promise that every suggestion will result in an immediate change, but I can promise that we will take it seriously.

Thank you, Ben. And thank you to every customer helping us build a better Abrasivestocks.